Terms and Conditions

Welcome to our website
By making a purchase on our website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Baby Bouquets Limited relationship with you in relation to this website. This does not affect your statutory rights.

Web Site Terms of Use
The information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice.

Links
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Payment Online - Security Policy
We accept secure online payments for credit cards, debit cards.
Cards we accept are: (MasterCard / Visa / Visa Delta / Visa Electron / Maestro / American Express).

Our Payment Service Provider is Sage Pay (formerly Protx) - the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers

Payment by Bank Transfer or Cheque
We also accept payment by cheque or Bacs, simply select this option at the checkout.

Most banks now use FASTER PAYMENTS for transfers, which are usually processed in 2 hours maximum, and are usually instant, enabling us to dispatch the same or next day depending on the time of your order. FASTER PAYMENTS is free Click Here to see the list of banks that use Faster Payments.

Payment by Invoice
Invoices can be issued for corporate customers if requested. This option is available for account customers at checkout once agreed.

Payment Restrictions
Due to international banking restrictions we are unable to process orders for delivery to, or accept online payments from the following countries / regions:

Belarus Burma/Myanmar -Democratic Republic of Congo -Eritrea-Federal Republic of Yugoslavia & Serbia-International Criminal Tribunal for The Former Yugoslavia -Iran-Iraq-Ivory Coast-Lebanon and Syria-Liberia-North Korea (Democratic People's Republic of Korea)-Republic of Guinea-Somalia-Sudan-Zimbabwe-Cuba-Balkans

Delivery
We aim to dispatch all orders received before 1pm the same day. Orders will not be dispatched until payment has cleared without prior agreement. We only dispatch Mondays to Fridays, and do not dispatch on public or bank holidays. We use next business day services from Fedex and Royal Mail for UK customers. Saturday am delivery is available on selected products.
We use Royal Mail's "International Signed For" service for deliveries outside of UK. The delivery period to Europe is typically 3-5 days; the delivery period outside Europe is typically 5-7 days.

A notice will be placed on our website if there is any disruption to our normal service.

Substitutes/Variations
As our products are handmade they may vary in comparison to the image on the website - but we always attempt to create your gift as close as possible. At times, we may have to substitute items due to availabilty - this will always be as close to the original and to the same value or higher.

Returns Policy - 100% Satisfaction Guarantee
We maintain the highest standards of quality control, however if you are unhappy in anyway with your purchase you may return the goods for a full refund or exchange, providing it is returned to us in original condition within 14 days of purchase. Please advise us by telephone or email as soon as possible. It is the customer's responsibility to return the goods (we recommend doing so via recorded delivery as we cannot be held liable for any that go missing upon return). Once we have received the returned goods a full refund will be issued. Please note delivery costs will not be refunded, and a refund or exchange will not be possible if the product has been used.

Damaged Goods on Arrival
In the unlikely event your gift arrives in a damaged condition please contact us immediatley, and we will send out a replacement.  If required we will refund the cost once we have received the damaged item back.

Force Majeure
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs, terrorism and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Contacting us
Your feedback is very important to us and we value your opinion. If you have any comments or suggestions about our service or products we can be contacted at:

Privacy Policy

This privacy policy sets out how Baby Bouquets Limited uses and protects any information that you give us when you use this website.

Baby Bouquets Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Baby Bouquets Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 1^st 2010.

What we collect

We collect the following information when an order is placed on our website:

• name and address of the customer placing the order

• name and address of the person receiving the gift (if different to above)

• telephone contact details & email address

• any special instructions relating to the order

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To process orders placed on our website.

• To improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. An option to unsubscribe will always be offered.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Baby Bouquets Limited, 10a Appleby Lane, Broughton, North Lincolnshire, DN20 0AW.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.