Ordering our baskets
Payment
We accept secure online payment by credit/debit card via Paypal (you do not have to have an account with either in order to use your card).
Please ensure you complete your order after inputting your payment details and include your personal message for the gift card.
If you would prefer to pay by cheque, please telephone us on 01323 479339 or 07745 160488 but delivery will not be made until payment is cleared.
To avoid delay in processing an order, please ensure spelling is correct and use postcodes wherever possible.
Delivery
We strive to dispatch orders the next day subject to availability. Baskets ordered by 1pm on Friday will be delivered the next business day, i.e. Monday. Orders placed after 1pm on Friday, will be dispatched the next business day, i.e. Monday for arrival Tuesday
Very large baskets ordered on Friday or over a weekend will be despatched Monday for delivery Tuesday
Hospital Delivery
If you choose delivery to a hospital:
- Please check that the recipient will still be in hospital when delivery is made.
- If in any doubt the recipient may have been discharged from hospital, we recommend you request delivery to her home. If, however, delivery is made to the hospital after the recipient has returned home, then a delivery re-direction fee may be charged to you.
- Please ensure the order is addressed to the mother and not the baby and that the mother’s full name is provided (including her maiden name, if known, as on occasions recipients use their maiden name in hospital).
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Postage Rates
Next Working Day UK Delivery:
| £23.50 basket (Essential) | - £3.95 |
| £28.50 basket (Classic) | - £3.95 |
| £33.50 basket (Deluxe) | - £3.95 |
| Cute Teddy Bouquet | - £3.95 |
| Teddy Bouquet | - £4.95 |
| Peek-a-Boo Basket | - £5.95 |
| Pampers Basket | - £3.95 |
| Rocky | - £3.95 |
| £38.50 basket (Super Deluxe) | - £4.95 |
| £43.95 basket (Luxury) | - £5.95 |
| Cute twosome bouquet | - £5.95 |
| Twosome Bouquet | - £6.95 |
| £50.95 basket (Superior) | - £6.95 |
| £60.95 basket (Supreme) | - £12.95 |
| £70.95 basket (Exclusive) | - £12.95 |
| £85.95 basket (Exquisite) | - £13.95 |
| £100 basket(Ultimate) | - £18.95 |
RETURNS/REFUNDS
We try to ensure all orders are dispatched with care but in the unlikely event it arrives in a damaged condition, we will exchange or refund the item once we have received the damaged item back. Contact us via telephone or email. Unfortunately, we CANNOT refund the handling/delivery charges.
If you are dissatisfied with your order, you are entitled to a full refund or exchange, excluding the P&P cost, providing it is returned to us within 14 days of purchase. The costs of returning goods to us shall be borne by you. A refund or exchange will NOT apply if the product has been used.
FEEDBACK
Your feedback is important to us and we value your opinion.
Please contact us either by telephone or email at info@baby-bouquets.co.uk.
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